Frequently Asked Questions

Everything you need to know about your Ana Tomy experience.

How do I determine my correct size?

We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges for a different size are free of charge, subject to inventory availability.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

Do you ship internationally?

Yes, Ana Tomy ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

How should I care for my Ana Tomy garments?

To preserve the longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are also printed on the internal label of each piece.